Current provider information

FFAC provider information and availability sheet

Family First supports participant choice and welcomes inquiries regarding current service availability. This sheet does not ask a professional to steer or preferentially refer a participant.

Telephone:812-521-5022
Email:services@ffac.care
IHCP Provider ID:300130790
IDOH Personal Services Agency License:25-019650-1
Service area:All 92 Indiana counties

Services

Attendant Care
Home & Community Assistance

Program, network, and service availability

Program participation and service availability are different.
Program or network	Participation	Current service availability
Health & Wellness Waiver	Participating	Check your county and current staffing availability.
Traumatic Brain Injury Waiver	Participating	Check your county and current staffing availability.
Indiana PathWays for Aging Waiver	Plan-specific participation	Contact FFAC to check your plan, county, and staffing.
UnitedHealthcare PathWays	Participating	Contact FFAC to check current service availability.
Humana PathWays	Contracted; participation effective September 1, 2026	Service starts cannot be confirmed before participation is effective and operational onboarding is complete.
Anthem PathWays	Participation not confirmed	No FFAC service availability is represented.

Services are subject to eligibility, authorization, applicable program or network requirements, and FFAC staffing availability.

Last verified: August 22, 2026. Next scheduled review: November 22, 2026.

Current capacity review

All 92 Indiana counties are within FFAC's service area. Current acceptance depends on the requested schedule and caregiver supply. An existing caregiver may apply when program, relationship, screening, training, and employment rules permit.

Referral steps

Confirm the participant’s waiver, managed care entity or health plan, county, requested service, and authorization status.
Ask whether an existing caregiver is available.
Submit the online referral form or contact FFAC.
FFAC will review program, network, authorization, and caregiver availability before discussing a proposed start plan.

Protect participant information: Do not email or submit Social Security numbers, Medicaid identification numbers, detailed diagnoses, medical records, medication lists, dates of birth, or other unnecessary protected health information.

Related provider information

Open the online referral form