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Indiana Waiver Provider Selection Checklist
Use these questions when comparing providers. Write down the answers and confirm time-sensitive information before making a change.
Family First Attendant Care
Compassionate Care. Stronger Together.
Program, service, and local availability
- Does this provider serve my county?
- Does the provider participate with my waiver or PathWays health plan?
- Does the provider offer my authorized service?
- Is staffing available for my actual days, times, and hours?
- What must be confirmed before a start date can be discussed?
Caregiver fit and continuity
- Can my existing or family caregiver apply?
- What screening, training, and employment steps are required?
- How will I know who is coming into my home?
- What happens when my regular caregiver calls off?
- How are schedule changes and missed visits handled?
Communication, choice, and concerns
- Who do I contact when there is a schedule problem?
- How are complaints or concerns documented and handled?
- How does the agency work with my case manager or care coordinator?
- How does the provider protect my right to make choices about my services?
- What should I confirm before changing or ending current services?
My notes
Provider participation and staffing can change. Do not end current services until the responsible program, health plan or coordinator and the new provider confirm the transition steps and proposed start plan.