Attendant Care
Authorized support with personal routines, daily living, mobility, safety, and community participation where permitted.
Understand Attendant CareFamily First Attendant Care
Compassionate Care. Stronger Together.
Attendant Care and Home & Community Assistance in Indiana
The waiver-savvy family agency for Indiana participants, families, and existing caregivers.
Know your options. Choose your provider. Keep the care personal. FFAC helps families understand the provider-choice and onboarding process; Medicaid, the waiver program or MCE, and the approved service plan still control eligibility, authorization, covered services, and hours.
Choose your next step
Why are you here today?
Indiana Medicaid-enrolled providerStatewide scope, subject to current capacityUnitedHealthcare PathWays participatingExisting caregiver onboarding available
Our services
Support for life at home and in the community
Home & Community Assistance
Authorized assistance that supports household routines, independence, and community living. It is not skilled medical care.
Understand Home & Community AssistanceStatewide scope. Honest local availability.
Check your Indiana county
See whether your county is in FFAC's service area, then share the details we need to review current staffing. This tool does not determine eligibility, authorization, acceptance, or a start date.
Services are subject to eligibility, authorization, applicable program or network requirements, and FFAC staffing availability.
Tell FFAC about your situationProvider choice
Recognize your options before you choose
Participants generally have provider choice within applicable waiver, authorization, and network rules. FFAC explains what to ask about staffing, caregiver onboarding, communication, and provider transitions.
Use the provider-choice checklistWhat FFAC can promise
We will explain what FFAC controls, what Medicaid or a health plan controls, and what must be confirmed before services begin.
Program status
Waivers and programs
Program and managed-care participation may change. Contact FFAC to confirm the participant's program, health plan, requested service, and current staffing before changing providers or ending existing services.
Health & Wellness Waiver (H&W)
People age 59 or younger who meet nursing-facility level-of-care and other program requirements.
Program participation:FFAC participates for authorized Attendant Care and Home & Community Assistance.
Current service availability:Check your county and current staffing availability.
Services to confirm: Attendant Care, Home & Community Assistance
Read the program guideTraumatic Brain Injury Waiver (TBI)
People with a traumatic brain injury who meet applicable Medicaid and level-of-care requirements.
Program participation:FFAC participates for authorized Attendant Care and Home & Community Assistance.
Current service availability:Check your county and current staffing availability.
Services to confirm: Attendant Care, Home & Community Assistance
Read the program guideIndiana PathWays for Aging Waiver (PathWays)
Generally Indiana Medicaid members age 60 or older who meet program and functional eligibility requirements.
Program participation:UnitedHealthcare: Participating. Humana: Contracted; participation effective September 1, 2026. Anthem participation is not currently confirmed. Services are subject to eligibility, authorization, applicable program or network requirements, and FFAC staffing availability.
Current service availability:Contact FFAC to check your plan, county, and staffing.
Services to confirm: Attendant Care, Home & Community Assistance
Read the program guideHow selection becomes service
Four coordinated steps
Explore your options
Learn about FFAC, your program, and provider-choice rules.
Check availability
Confirm the county, service, payer or network, and caregiver plan.
Coordinate the choice
Work with the case manager, care coordinator, or health plan.
Confirm the start
Wait for authorization, caregiver readiness, and an agreed start date.
Why families choose FFAC
Bring an existing caregiver
When program and relationship rules permit, someone the participant already trusts may apply to work through FFAC.
See how FFAC handles thisPlain-language waiver knowledge
FFAC explains provider choice, H&W, TBI, PathWays, managed-care networks, and other public supports without pretending to determine eligibility.
See how FFAC handles thisHonest service availability
FFAC distinguishes statewide service scope from current local staffing and asks families to confirm capacity before changing providers.
See how FFAC handles thisVisible, owner-led accountability
FFAC publishes its leadership, provider credentials, direct telephone number, and service email instead of presenting a faceless agency.
See how FFAC handles thisLeadership
Accountability starts at the top
Lukas Thorneycroft, Owner and President
Barbie Thorneycroft, Program Manager
Lukas brings public-service experience from the United States military, law enforcement, and fire/EMS. Barbie holds graduate training in applied behavior analysis and has more than eight years of disability-support experience.
Meet our leadershipFor professionals
Participant choice with practical coordination
FFAC welcomes availability inquiries from case managers, care coordinators, AAAs, hospitals, community partners, and MCE teams.
Professional informationFrequently asked questions
Does FFAC serve all 92 Indiana counties?
All 92 Indiana counties are within FFAC’s stated service area. A service start still depends on the participant’s program, authorization, county, staffing, and caregiver availability.
What services does FFAC provide?
FFAC provides authorized Attendant Care and Home & Community Assistance, also described as Homemaker Services, in participants’ homes and communities. The applicable waiver and approved person-centered service plan control the authorized activities.
Which Indiana Medicaid waivers or programs does FFAC currently serve?
FFAC currently serves the Health & Wellness Waiver and Traumatic Brain Injury Waiver. For Indiana PathWays for Aging, UnitedHealthcare is participating. Humana: Contracted; participation effective September 1, 2026. Anthem participation is not currently confirmed. Authorization, network, county, and staffing requirements still apply.
Can I keep my current caregiver when changing providers?
An existing caregiver may apply to work through FFAC. Employment depends on waiver rules, the approved service plan, relationship restrictions, screening, training, and FFAC hiring requirements.
Can a family member be paid?
Some family members may qualify in some circumstances. The answer depends on the waiver, service, relationship, service plan, and current Medicaid rules. FFAC cannot guarantee approval.
Does FFAC determine Medicaid or waiver eligibility?
No. Indiana Medicaid and the agencies administering each program determine eligibility. FFAC can help you identify questions to ask your case manager, care manager, or service coordinator.
Does FFAC authorize service hours?
Authorized services and hours are established through the participant-centered service plan and the applicable Medicaid process—not by FFAC.
How do I begin services?
Contact FFAC with the participant’s county, waiver or program, health plan when applicable, requested service, authorization status, and caregiver situation. FFAC will confirm its current program and staffing availability before discussing a proposed start plan.
How can a case manager or care manager make a referral?
Use FFAC’s professional referral form or call 812-521-5022. Submit only the non-clinical coordination details requested by the form and do not include protected health information or sensitive identifiers.
Is service availability guaranteed statewide?
No. Statewide service area does not guarantee immediate availability in every county. Availability depends on program and network participation, authorization, staffing, caregiver availability, and applicable requirements.
Start a conversation
Know your next step
Tell FFAC whether you already have a caregiver, need staffing, want to change providers, or are coordinating professionally.